{"id":5907,"date":"2021-09-27T00:00:39","date_gmt":"2021-09-26T17:00:39","guid":{"rendered":"https:\/\/ovationup.com\/emily-williams-knight-podcast-copy\/"},"modified":"2022-01-11T03:02:27","modified_gmt":"2022-01-10T20:02:27","slug":"jamie-greer-podcast","status":"publish","type":"post","link":"https:\/\/ovationup.com\/jamie-greer-podcast\/","title":{"rendered":"Making Customers Stick with Jamie Greer"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column col-shadow\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 2% 1% 1% 1%;\"><div id=\"buzzsprout-player-9255286\"><\/div><script src=\"https:\/\/www.buzzsprout.com\/887458\/9255286-making-customers-stick-with-jamie-greer.js?container_id=buzzsprout-player-9255286&player=small\" type=\"text\/javascript\" charset=\"utf-8\"><\/script><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:75% !important;margin-top : -15%;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 2% !important;padding-right : 1% !important;margin-right : 2.56%;padding-bottom : 1% !important;padding-left : 1% 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non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"font-size:22px;line-height:1.48em;font-family:&quot;Poppins&quot;;font-weight:500;margin-bottom:25px;\"><p>Find out how to create a guest experience that will keep customers coming back from the VP of Operations at Sticky&#8217;s Finger Joint, Jamie Greer.<\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1280\" height=\"720\" alt=\"Jamie Greer Blog Pic\" title=\"Jamie Greer Blog Pic\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/09\/Jamie-Greer-Blog-Pic-1.jpg\" class=\"img-responsive wp-image-5911\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/09\/Jamie-Greer-Blog-Pic-1-200x113.jpg 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/09\/Jamie-Greer-Blog-Pic-1-400x225.jpg 400w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/09\/Jamie-Greer-Blog-Pic-1-600x338.jpg 600w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/09\/Jamie-Greer-Blog-Pic-1-800x450.jpg 800w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/09\/Jamie-Greer-Blog-Pic-1-1200x675.jpg 1200w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/09\/Jamie-Greer-Blog-Pic-1.jpg 1280w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:rgba(255,255,255,0);padding:0;margin-top:0px;margin-bottom:0px;\" data-title=\"Making Customers Stick with Jamie Greer\" data-description=\"Find out how to create a guest experience that will keep customers coming back from the VP of Operations at Sticky&#039;s Finger Joint, Jamie Greer.    \r\n\r\n\r\nJamie Greer is the Vice President of Operations at the fabulously successful Sticky&#039;s Finger Joint based in New York City. With\" data-link=\"https:\/\/ovationup.com\/jamie-greer-podcast\/\"><h4 class=\"tagline\" style=\"color:#212934;\">Share This Podcast!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fovationup.com%2Fjamie-greer-podcast%2F&amp;t=Making%20Customers%20Stick%20with%20Jamie%20Greer\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:#fff;background-color:#4184f4;border-color:#4184f4;border-radius:5px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=Making%20Customers%20Stick%20with%20Jamie%20Greer&amp;url=https%3A%2F%2Fovationup.com%2Fjamie-greer-podcast%2F\" target=\"_blank\" rel=\"noopener 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type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:80% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:80% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\" style=\"font-size:20px;margin-top:20px;\"><p><em>Give An Ovation is the podcast where we interview restaurant owners, operators, and experts, to get their strategies and tactics so that you can deliver a 5-star guest experience. <strong>Available on all major podcasting sites.<\/strong><\/em><\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/podcasts.apple.com\/us\/podcast\/give-an-ovation\/id1499889344\" target=\"_blank\" aria-label=\"Apple-Podcasts\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/04\/Apple-Podcasts.png\" alt class=\"img-responsive wp-image-3257\"\/><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-0{width:12.5% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 15.36%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 15.36%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-0{width:25% !important;order : 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7.68%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-7 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/feeds.buzzsprout.com\/887458.rss\" target=\"_blank\" aria-label=\"RSS\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/04\/RSS.png\" alt class=\"img-responsive wp-image-3263\"\/><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-7{width:12.5% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 15.36%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 15.36%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-7{width:25% !important;order : 0;}.fusion-builder-nested-column-7 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-7{width:25% !important;order : 0;}.fusion-builder-nested-column-7 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}<\/style><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:80% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:80% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/ovationup.com\/wp-content\/uploads\/2021\/04\/watchdemo-bkg.jpg&quot;);background-position: center center;background-repeat: no-repeat;border-width: 1 1 1 1;border-color:#eaeaea;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\" sm-text-align-center\" style=\"text-align:right;\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none\" style=\"max-width:100%;\"><img decoding=\"async\" width=\"400\" height=\"410\" title=\"Ebook-OFF-PREMISES\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/08\/Ebook-OFF-PREMISES.png\" alt class=\"img-responsive wp-image-5727\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/08\/Ebook-OFF-PREMISES-200x205.png 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/08\/Ebook-OFF-PREMISES.png 400w\" sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:33.333333333333% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;margin-top : -15%;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_3_5 3_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:15px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:0px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:35px;margin-top:15px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-weight:600;margin:0;font-size:1em;--fontSize:35;line-height:1.2;\"><p><span style=\"font-size: 22px; color: #ffcc00;\">FREE E-Book Download<\/span><br \/>\nThe Off-Premise Restaurant<\/p><\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:-10px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"font-size:20px;margin-top:-10px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-weight:300;margin:0;font-size:1em;--fontSize:20;--minFontSize:20px;line-height:1.3;\">by Restaurant Experts<\/h3><\/div><div class=\"fusion-text fusion-text-3\">\n\t\t\t\t\t<script>\n\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\tportalId: 8733894,\n\t\t\t\t\t\t\t\tformId: \"563c52df-15fa-47ac-bad9-1d63884771b3\",\n\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1770256605000-9120258074\",\n\t\t\t\t\t\t\t\tregion: \"\",\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t})});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1770256605000-9120258074\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:60% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:60% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-right : 5% !important;margin-right : 0px;padding-left : 5% !important;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-right : 5% !important;margin-right : 1.92%;padding-left : 5% !important;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 4%;margin-top : 2%;padding-right : 0px;padding-bottom : 2%;margin-bottom : 4%;padding-left : 0px;}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 0px;margin-top : 50px;padding-right : 5px;padding-left : 5px;}}<\/style><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container font-size-heading nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4\"><div>\n<p>Jamie Greer is the Vice President of Operations at the fabulously successful Sticky&#8217;s Finger Joint based in New York City. With previous experience at Legends Hospitality and Magnolia Bakery, Jamie Greer brings over a decade of experience and insights from one of the most loved brands in NYC to this edition of Give an Ovation. (Jamie is also an Ovation customer &#8211; <u><a href=\"https:\/\/ovationup.com\/case-study\/stickys\/\" target=\"_blank\" rel=\"noopener noreferrer\">read the case study here!<\/a><\/u>)<\/p>\n<p>Here&#8217;s one featured takeaway from this episode and Emily&#8217;s answers to the questions host Zack Oates asks each guest:<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">Featured Takeaway: Understand What Your Guest Wants<\/h2>\n<p><i>&#8220;As operators, to provide the best guest experience, you need to be available, flexible, and really open to feedback. You need to be able to listen to what your guests want. People are extremely aware of everything that&#8217;s going on around them these days. Whether that be from a cleanliness standpoint, different protocols that are happening in the store, who is touching what, at what time&#8230; everyone is looking at everything. So you really need to be on your A- game at all times.&#8221; <\/i>&#8211; Jamie Greer<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">1: What is the most important aspect of the guest experience today?<\/h2>\n<p>Allowing your customers to feel heard. <i>&#8220;Everyone wants to be heard, everyone wants to feel special. And it&#8217;s our job to give them a platform to speak to us on and listen to it. <\/i><\/p>\n<p><i>Be honest about with yourself about the feedback that you receive, and really think, &#8216;Can we change something? What could we have done better? What did this guest bring to our attention? And do other guests feel that way?'&#8221;<\/i><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">2: What is something successful you have seen or tried lately?<\/h2>\n<p>Menu innovation. <i>&#8220;Recently we evaluated &#8211; what are our options? What do people want, and how can we stay true to our brand? So we introduced boneless chicken thighs&#8230; It was a really fun project to work on, it really made sense for our brand, and made sense for our operation. It also made sense for our guests. People are loving it!&#8221;<\/i><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">3: Who is someone in the restaurant industry that deserves an Ovation?<\/h2>\n<p>Everyone in the industry, but especially Jamie&#8217;s team at Sticky&#8217;s.<i> &#8220;It hasn&#8217;t been easy&#8230; It&#8217;s really been them every single day, making the connection, serving food, creating that guest experience and keeping it real with our guests.&#8221;<\/i><\/p>\n<\/div>\n<div><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:80% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:80% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 2px 0 0 0;border-color:#eaeaea;border-style:solid;padding: 4% 0px 0px 0px;\"><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"color:rgba(74,78,87,0.66);margin-bottom:20px;\"><p>For more from Sticky&#8217;s, you can find them on <u><a href=\"https:\/\/www.instagram.com\/stickysfingerjoint\/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram<\/a><\/u> or visit <u><a href=\"stickys.com\" target=\"_blank\" rel=\"noopener noreferrer\">stickys.com<\/a><\/u>.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:80% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 4% !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:80% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-5{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eaeaea;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_5_6 5_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\" style=\"color:rgba(74,78,87,0.66);margin-bottom:20px;\"><p>Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out \u201cGive an Ovation: A Podcast For Restaurants\u201d on <u><a href=\"ovationup.com\/podcast\">ovationup.com\/podcast<\/a><\/u> or your favorite place to listen to podcasts.<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:-15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"font-size:18px;margin-top:10px;margin-right:0px;margin-bottom:-15px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;color:rgba(0,0,0,0.42);--fontSize:18;--minFontSize:18px;line-height:1.3;\">More Episodes<\/h3><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:83.333333333333% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.304%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.304%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:83.333333333333% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 2.304%;margin-left : 2.304%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-6{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":5911,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[18,36,17],"tags":[],"class_list":["post-5907","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-tips","category-featured","category-podcasts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Jamie Greer | Making Customers Stick | Ovation Podcast<\/title>\n<meta name=\"description\" content=\"Jamie Greer is the Vice President of Operations at the fabulously successful Sticky&#039;s Finger Joint based in New York City. With previous experience at Legends Hospitality and Magnolia Bakery, Jamie Greer brings over a decade of experience and insights from one of the most loved brands in NYC to this edition of Give an Ovation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ovationup.com\/jamie-greer-podcast\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making Customers Stick with Jamie Greer\" \/>\n<meta property=\"og:description\" content=\"Jamie Greer is the Vice President of Operations at the fabulously successful Sticky&#039;s Finger Joint based in New York City. 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