{"id":16312,"date":"2025-09-22T00:00:45","date_gmt":"2025-09-22T06:00:45","guid":{"rendered":"https:\/\/ovationup.com\/daves-hot-chicken-selects-ovation-copy\/"},"modified":"2025-09-22T11:36:02","modified_gmt":"2025-09-22T17:36:02","slug":"swig-partners-with-ovation","status":"publish","type":"post","link":"https:\/\/ovationup.com\/swig-partners-with-ovation\/","title":{"rendered":"Swig Partners with Ovation to Supercharge Guest Experience Across 100+ Locations"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p><b>Salt Lake City, UT <\/b><span style=\"font-weight: 400;\">&#8211; Sep 23, 2025 &#8211; <a href=\"https:\/\/swigdrinks.com\/\">Swig<\/a>, The Home of the Original Dirty Soda\u2122, with over 100 locations nationwide, announced today its partnership with <a href=\"http:\/\/ovationup.com\">Ovation<\/a>, the leading guest experience and operations platform for multi-unit restaurants.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Swig\u2019s iconic drinks and treats have fueled rapid growth, and now the brand is doubling down on guest experience. Through Ovation\u2019s Crisp integration, Swig is gathering over 500 surveys per month per location\u2014an unprecedented volume of real-time guest feedback that empowers teams to act fast. Beyond initial feedback, Swig is saving thousands of unhappy customers per month using Ovation\u2019s real-time chat channels between managers and guests.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Swig has always been about brightening your day with our drive-thru experience,\u201d said Chase Wardrop, COO. \u201cWith Ovation, we\u2019re hearing directly from thousands of guests every day, recovering concerns in real time, and ensuring our operations keep up with our growth. The fact that our average online rating has already increased by 0.1 in just a few months shows how much of an impact this partnership is making.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By partnering with Ovation, Swig is able to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Capture feedback from guests seamlessly through its Crisp integration.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recover guests in real time through automated communication tools.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Turn feedback into action to continuously improve operations.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Boost online reviews and reputation across digital platforms.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u201cWe\u2019re thrilled to partner with Swig, a brand that is rewriting the rules of the beverage category and one that I personally love,\u201d said Zack Oates, CEO of Ovation. \u201cThe amount of feedback Swig collects is extraordinary, and they\u2019re proving that when you listen and act quickly, you win guests for life. Also, try the Raspberry Dream&#8211;it changed my life.\u201d<\/span><\/p>\n<p><b>About Swig<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Founded in 2010 in St. George, Utah, Swig, The Home of the Original Dirty Soda\u2122, offering customized sodas, refreshers, energy drinks, cookies, and more. With 100+ drive-thru locations across the U.S. and rapid expansion ahead, Swig has built a loyal following by delivering crave-worthy experiences with speed, fun, and connection.<\/span><\/p>\n<p><b>About Ovation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Swig, Dave\u2019s Hot Chicken, and MOOYAH, use Ovation to collect more feedback, recover guests through real-time communication, boost online reputations, and improve operations with AI-driven insights. Discover how Ovation can transform your restaurant\u2019s guest experience at ovationup.com.<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16315,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[11],"tags":[],"class_list":["post-16312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - 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