{"id":16188,"date":"2025-08-13T00:00:21","date_gmt":"2025-08-13T06:00:21","guid":{"rendered":"https:\/\/ovationup.com\/restaurant-competition-strategy-copy\/"},"modified":"2025-08-08T14:13:34","modified_gmt":"2025-08-08T20:13:34","slug":"guest-feedback-restaurant-retention","status":"publish","type":"post","link":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/","title":{"rendered":"The One Guest Experience Habit That Increases Retention by 5X"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>What\u2019s one mistake restaurant operators are making right now?<\/p>\n<p>It\u2019s not poor pricing strategy.<\/p>\n<p>It\u2019s not outdated decor.<\/p>\n<p>It\u2019s not even inconsistent food quality.<\/p>\n<p>It\u2019s not responding to guest feedback\u2014especially from unhappy guests.<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:38;line-height:1.2;\">Why Responses Matter More Than You Think<\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"background-color: rgba(255, 255, 255, 0);\">Whether it\u2019s a public review or private survey response, every piece of feedback is an opportunity. Yet most restaurants leave it sitting there\u2014unread, unanswered, and unresolved.<\/span><\/p>\n<p>Let\u2019s be clear: responding to guests isn\u2019t just about optics.<\/p>\n<ul>\n<li>It shows you care<\/li>\n<li>It builds trust and loyalty<\/li>\n<li>It helps you catch operational issues in real time<\/li>\n<li>And most importantly: <b>it directly increases revenue<\/b><\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-3\"><p>The Data: Responding = Results<\/p>\n<p>We studied over 150,000 guest interactions and the results were striking:<\/p>\n<p>Guest Type Retention Spend 5-Star Review Rate<\/p>\n<p>Unhappy, No Response 13% N\/A N\/A<\/p>\n<p>Unhappy, AI Response 68% +$5 12%<\/p>\n<p>Just by responding\u2014especially with their name and a human tone\u2014unhappy guests became:<\/p>\n<p>More loyal (5X retention)<\/p>\n<p>More generous (spending $5 more)<\/p>\n<p>More vocal advocates (12X more 5-star reviews)<\/p>\n<p>Unhappy guests aren\u2019t lost causes. They&#8217;re your biggest opportunity\u2014if you respond.<\/p>\n<\/div><div ><style>.fusion-imageframe.imageframe-1{ margin-bottom : 20px;}<\/style><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1774\" height=\"994\" title=\"Screen Shot 2025-08-08 at 2.03.03 PM\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/Screen-Shot-2025-08-08-at-2.03.03-PM.jpg\" alt class=\"img-responsive wp-image-16193\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/Screen-Shot-2025-08-08-at-2.03.03-PM-200x112.jpg 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/Screen-Shot-2025-08-08-at-2.03.03-PM-400x224.jpg 400w, https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/Screen-Shot-2025-08-08-at-2.03.03-PM-600x336.jpg 600w, https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/Screen-Shot-2025-08-08-at-2.03.03-PM-800x448.jpg 800w, https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/Screen-Shot-2025-08-08-at-2.03.03-PM-1200x672.jpg 1200w, https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/Screen-Shot-2025-08-08-at-2.03.03-PM.jpg 1774w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-4\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 38; line-height: 1.2;\" data-fontsize=\"38\" data-lineheight=\"45.6px\"><span style=\"background-color: rgba(255, 255, 255, 0);\">Objection: &#8220;But I don&#8217;t have time to respond to every guest&#8230;&#8221;<\/span><\/h2>\n<p>Totally fair. Operators are busy.<\/p>\n<p>But here\u2019s the good news: responding at scale is easier than ever.<\/p>\n<p>Two things that can help:<\/p>\n<p><b>1. AI tools make responding fast and effortless<\/b><\/p>\n<p>Ovation\u2019s AI, for example, <a href=\"https:\/\/ovationup.com\/platform\/recovery\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>can analyze sentiment and suggest on-brand responses in seconds.<\/u><\/a><\/p>\n<p><span style=\"background-color: rgba(255, 255, 255, 0);\"><b>2. You can actually save time while increasing feedback<\/b><\/span><\/p>\n<p>When <a href=\"https:\/\/ovationup.com\/case-study\/friendlys\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>Friendly\u2019s switched to Ovation<\/u><\/a>, they increased their amount of feedback by 24X\u2014while spending half the time managing it.<\/p>\n<p>More responses. Less effort. Happier guests. That\u2019s the win.<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 38; line-height: 1.2;\" data-fontsize=\"38\" data-lineheight=\"45.6px\">The Golden Rule of Feedback<\/h2>\n<p>The Golden Rule of Feedback<\/p>\n<p>If a guest walked up to you in person and said,<\/p>\n<p>\u201cHey, something was off about my meal\u2026\u201d<\/p>\n<p>Would you ignore them?<\/p>\n<p>Of course not.<\/p>\n<p>But when you don\u2019t respond to their feedback online, that\u2019s exactly what it feels like.<\/p>\n<p>Every review or survey comment is someone raising their hand. The question is\u2014will you raise yours back?<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 38; line-height: 1.2;\" data-fontsize=\"38\" data-lineheight=\"45.6px\">How to Start Responding Today<\/h2>\n<ol>\n<li>Assign a \u201cfeedback owner\u201d at each location or region.<\/li>\n<li>Use templates for speed\u2014but personalize with names.<\/li>\n<li>Respond within 24 hours whenever possible.<\/li>\n<li>Use AI tools like Ovation to scale this process.<\/li>\n<li>Measure impact through return rates, review scores, and feedback volume.<\/li>\n<\/ol>\n<p><b>Want to see how easy it can be?<\/b><\/p>\n<p><a href=\"ovationup.com\/schedule-demo\" target=\"_blank\" rel=\"noopener noreferrer\"><u>Request a demo of Ovation<\/u><\/a> and learn how restaurants are turning guest feedback into measurable growth.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:80% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:80% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16196,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2,12],"tags":[],"class_list":["post-16188","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The One Guest Experience Habit That Increases Retention by 5X - Ovation Up<\/title>\n<meta name=\"description\" content=\"Learn why responding to guest feedback is the easiest way to boost retention, increase spend, and build loyalty\u2014plus how AI makes it effortless at scale.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The One Guest Experience Habit That Increases Retention by 5X\" \/>\n<meta property=\"og:description\" content=\"Learn why responding to guest feedback is the easiest way to boost retention, increase spend, and build loyalty\u2014plus how AI makes it effortless at scale.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/\" \/>\n<meta property=\"og:site_name\" content=\"Ovation Up\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-13T06:00:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T20:13:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1520\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ovation\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ovation\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/\"},\"author\":{\"name\":\"Ovation\",\"@id\":\"https:\/\/ovationup.com\/#\/schema\/person\/beaf51b47581424d4d2de08b7cc8eba5\"},\"headline\":\"The One Guest Experience Habit That Increases Retention by 5X\",\"datePublished\":\"2025-08-13T06:00:21+00:00\",\"dateModified\":\"2025-08-08T20:13:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/\"},\"wordCount\":1027,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/ovationup.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg\",\"articleSection\":[\"Articles\",\"Tips\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/\",\"url\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/\",\"name\":\"The One Guest Experience Habit That Increases Retention by 5X - Ovation Up\",\"isPartOf\":{\"@id\":\"https:\/\/ovationup.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg\",\"datePublished\":\"2025-08-13T06:00:21+00:00\",\"dateModified\":\"2025-08-08T20:13:34+00:00\",\"description\":\"Learn why responding to guest feedback is the easiest way to boost retention, increase spend, and build loyalty\u2014plus how AI makes it effortless at scale.\",\"breadcrumb\":{\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#primaryimage\",\"url\":\"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg\",\"contentUrl\":\"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg\",\"width\":1520,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ovationup.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The One Guest Experience Habit That Increases Retention by 5X\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ovationup.com\/#website\",\"url\":\"https:\/\/ovationup.com\/\",\"name\":\"Ovation Up\",\"description\":\"Actionable Guest Feedback for Restaurants\",\"publisher\":{\"@id\":\"https:\/\/ovationup.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ovationup.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ovationup.com\/#organization\",\"name\":\"Ovation Up\",\"url\":\"https:\/\/ovationup.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ovationup.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/03\/ovation-logo-220.png\",\"contentUrl\":\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/03\/ovation-logo-220.png\",\"width\":220,\"height\":43,\"caption\":\"Ovation Up\"},\"image\":{\"@id\":\"https:\/\/ovationup.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/ovationup.com\/#\/schema\/person\/beaf51b47581424d4d2de08b7cc8eba5\",\"name\":\"Ovation\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ovationup.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c88e66f2aa0631498ebf2cf5b763c5e211cd0154606454485d0b0270811c45af?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c88e66f2aa0631498ebf2cf5b763c5e211cd0154606454485d0b0270811c45af?s=96&d=mm&r=g\",\"caption\":\"Ovation\"},\"sameAs\":[\"http:\/\/ovationup.com\"],\"url\":\"https:\/\/ovationup.com\/author\/wpx_ovation\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The One Guest Experience Habit That Increases Retention by 5X - Ovation Up","description":"Learn why responding to guest feedback is the easiest way to boost retention, increase spend, and build loyalty\u2014plus how AI makes it effortless at scale.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/","og_locale":"en_US","og_type":"article","og_title":"The One Guest Experience Habit That Increases Retention by 5X","og_description":"Learn why responding to guest feedback is the easiest way to boost retention, increase spend, and build loyalty\u2014plus how AI makes it effortless at scale.","og_url":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/","og_site_name":"Ovation Up","article_published_time":"2025-08-13T06:00:21+00:00","article_modified_time":"2025-08-08T20:13:34+00:00","og_image":[{"width":1520,"height":800,"url":"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg","type":"image\/jpeg"}],"author":"Ovation","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Ovation","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#article","isPartOf":{"@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/"},"author":{"name":"Ovation","@id":"https:\/\/ovationup.com\/#\/schema\/person\/beaf51b47581424d4d2de08b7cc8eba5"},"headline":"The One Guest Experience Habit That Increases Retention by 5X","datePublished":"2025-08-13T06:00:21+00:00","dateModified":"2025-08-08T20:13:34+00:00","mainEntityOfPage":{"@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/"},"wordCount":1027,"commentCount":0,"publisher":{"@id":"https:\/\/ovationup.com\/#organization"},"image":{"@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#primaryimage"},"thumbnailUrl":"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg","articleSection":["Articles","Tips"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/","url":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/","name":"The One Guest Experience Habit That Increases Retention by 5X - Ovation Up","isPartOf":{"@id":"https:\/\/ovationup.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#primaryimage"},"image":{"@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#primaryimage"},"thumbnailUrl":"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg","datePublished":"2025-08-13T06:00:21+00:00","dateModified":"2025-08-08T20:13:34+00:00","description":"Learn why responding to guest feedback is the easiest way to boost retention, increase spend, and build loyalty\u2014plus how AI makes it effortless at scale.","breadcrumb":{"@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#primaryimage","url":"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg","contentUrl":"https:\/\/ovationup.com\/wp-content\/uploads\/2025\/08\/The-One-Guest-Experience-Habit-That-Increases-Retention-by-5X.jpg","width":1520,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/ovationup.com\/guest-feedback-restaurant-retention\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ovationup.com\/"},{"@type":"ListItem","position":2,"name":"The One Guest Experience Habit That Increases Retention by 5X"}]},{"@type":"WebSite","@id":"https:\/\/ovationup.com\/#website","url":"https:\/\/ovationup.com\/","name":"Ovation Up","description":"Actionable Guest Feedback for Restaurants","publisher":{"@id":"https:\/\/ovationup.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ovationup.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ovationup.com\/#organization","name":"Ovation Up","url":"https:\/\/ovationup.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ovationup.com\/#\/schema\/logo\/image\/","url":"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/03\/ovation-logo-220.png","contentUrl":"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/03\/ovation-logo-220.png","width":220,"height":43,"caption":"Ovation Up"},"image":{"@id":"https:\/\/ovationup.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/ovationup.com\/#\/schema\/person\/beaf51b47581424d4d2de08b7cc8eba5","name":"Ovation","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ovationup.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c88e66f2aa0631498ebf2cf5b763c5e211cd0154606454485d0b0270811c45af?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c88e66f2aa0631498ebf2cf5b763c5e211cd0154606454485d0b0270811c45af?s=96&d=mm&r=g","caption":"Ovation"},"sameAs":["http:\/\/ovationup.com"],"url":"https:\/\/ovationup.com\/author\/wpx_ovation\/"}]}},"_links":{"self":[{"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/posts\/16188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/comments?post=16188"}],"version-history":[{"count":6,"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/posts\/16188\/revisions"}],"predecessor-version":[{"id":16197,"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/posts\/16188\/revisions\/16197"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/media\/16196"}],"wp:attachment":[{"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/media?parent=16188"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/categories?post=16188"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ovationup.com\/wp-json\/wp\/v2\/tags?post=16188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}