{"id":14888,"date":"2024-11-06T14:09:24","date_gmt":"2024-11-06T20:09:24","guid":{"rendered":"https:\/\/ovationup.com\/ovation-welcomes-jim-mizes-copy\/"},"modified":"2026-01-21T18:12:45","modified_gmt":"2026-01-22T00:12:45","slug":"daves-hot-chicken-selects-ovation","status":"publish","type":"post","link":"https:\/\/ovationup.com\/daves-hot-chicken-selects-ovation\/","title":{"rendered":"Dave\u2019s Hot Chicken Selects Ovation to Enhance Guest Experience Nationwide"},"content":{"rendered":"

Sacramento, CA – November 7, 2024 – Dave\u2019s Hot Chicken<\/a><\/u>, a trailblazing fast-casual chain known for its mouth-watering hot chicken and impressive growth trajectory, has announced its partnership with Ovation<\/a><\/u>, the leading guest experience platform for restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations.<\/p>\n

Through this partnership, Dave\u2019s Hot Chicken will leverage Ovation\u2019s innovative guest experience and feedback platform to enhance guest satisfaction and gain real-time insights into customer experiences across its rapidly growing network of locations. This collaboration underscores the brand\u2019s commitment to delivering not only delicious food but also exceptional service. Ovation\u2019s platform will help Dave\u2019s Hot Chicken seamlessly capture guest feedback, operationalize change across their hundreds of locations, recover at-risk customers, and boost its reputation even further as it continues its expansion into new markets\u200b.<\/p>\n

\u201cAs a brand that prides itself on creating a memorable guest experience, partnering with Ovation was a natural fit,\u201d said Jim Bitticks, President and COO of Dave\u2019s Hot Chicken. \u201cOvation\u2019s intuitive platform will help us maintain our high standards of service as we grow, allowing us to stay connected with our fans and deliver the outstanding service they expect from Dave\u2019s Hot Chicken.\u201d<\/p>\n

Dave\u2019s Hot Chicken uses Ovation to gather significantly more guest feedback through integrations with online ordering platforms like Olo and strategically positioned QR codes for both on- and off-premises experiences. That feedback helps identify opportunities to drive incremental revenue through things like gift cards and catering, while also enabling timely follow-up with guests when issues arise. Managers can resolve concerns efficiently through private conversations supported by AI-powered responses.<\/p>\n

Zack Oates, Founder and CEO of Ovation, remarked, \u201cIt\u2019s such an honor to be partnered with what is clearly a world-class organization full of top talent and dedicated restaurateurs. Dave\u2019s has created a cult-like following through their excellent service and delicious chicken, and we\u2019re excited to help them engage even further with their guests.\u201d<\/p>\n

Early results are promising for this partnership. In the first weeks since roll out, Dave\u2019s Hot Chicken has received over 15,000 surveys, 400 saved customers, and a 14% increase in Yelp reviews.<\/p>\n

About Dave\u2019s Hot Chicken<\/b><\/h3>\n

In a modern-day American dream story, three childhood friends, Chef Dave Kopushyan, Arman Oganesyan and Tommy Rubenyan, scraped together $900 to launch Dave\u2019s Hot Chicken in a parking lot, portable fryers and folding tables in tow, in 2017. Dave\u2019s Hot Chicken quickly took off, opening an East Hollywood brick-and-mortar restaurant shortly after, with support from Tommy\u2019s brother, Gary. In 2019, the team struck a deal with Wetzel\u2019s Pretzels co-founder and former CEO, Bill Phelps, and movie producer John Davis to begin franchising the Dave\u2019s Hot Chicken concept throughout the U.S. and beyond. The company has sold the rights to more than 1,000 franchise locations in the U.S., Middle East, U.K., Ireland, and Canada and will open 70-plus locations this year. Harkening back to an Eater LA blog that helped propel early interest in the brand, the company\u2019s mission is to \u201cblow their minds.\u201d Additional brand investors include Billboard Artists, Drake and Usher, former California First Lady Maria Shriver, actor Samuel L. Jackson, and Good Morning America anchor and retired NFL player Michael Strahan.<\/p>\n

About Ovation<\/b><\/h3>\n

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave\u2019s Hot Chicken, MOOYAH, and Gregorys Coffee, are using Ovation to get more feedback through frictionless surveys, recover guests through real-time communication, boost their online reputations, and improve through AI-driven insights. Discover how Ovation can transform your restaurant\u2019s guest experience at ovationup.com.<\/p>\n<\/div><\/div>