{"id":13179,"date":"2024-04-08T00:00:02","date_gmt":"2024-04-08T06:00:02","guid":{"rendered":"https:\/\/ovationup.com\/jared-cohen-podcast-copy\/"},"modified":"2024-04-30T13:20:25","modified_gmt":"2024-04-30T19:20:25","slug":"dave-harris-podcast","status":"publish","type":"post","link":"https:\/\/ovationup.com\/dave-harris-podcast\/","title":{"rendered":"Shake Shack&#8217;s Recipe for Tech-enhanced Customer Journeys with Dave Harris"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column col-shadow\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 2% 1% 1% 1%;\"><div id=\"buzzsprout-player-14821997\"><\/div><script src=\"https:\/\/www.buzzsprout.com\/887458\/14821997-shake-shack-s-recipe-for-tech-enhanced-customer-journeys-with-dave-harris.js?container_id=buzzsprout-player-14821997&player=small\" type=\"text\/javascript\" charset=\"utf-8\"><\/script><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:75% !important;margin-top : -15%;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 2% !important;padding-right : 1% !important;margin-right : 2.56%;padding-bottom : 1% !important;padding-left : 1% !important;margin-left : 2.56%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:75% !important;order : 0;margin-top : -15%;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 2.56%;margin-left : 2.56%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;margin-top : -30%;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 2%;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-right : 0px;padding-left : 0px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"font-size:22px;line-height:1.48em;font-family:&quot;Poppins&quot;;font-weight:500;margin-bottom:25px;\"><p style=\"text-align: center;\">If you&#8217;re looking for some high level views on tech in your restaurant, as well as some in-the-weeds tactics, you&#8217;ll love this episode.<\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1080\" alt=\"Alex Canter Blog Pic\" title=\"Dave Harris Blog Pic\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2024\/04\/Dave-Harris-Blog-Pic.jpg\" class=\"img-responsive wp-image-13181\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2024\/04\/Dave-Harris-Blog-Pic-200x113.jpg 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/04\/Dave-Harris-Blog-Pic-400x225.jpg 400w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/04\/Dave-Harris-Blog-Pic-600x338.jpg 600w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/04\/Dave-Harris-Blog-Pic-800x450.jpg 800w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/04\/Dave-Harris-Blog-Pic-1200x675.jpg 1200w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/04\/Dave-Harris-Blog-Pic.jpg 1920w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:rgba(255,255,255,0);padding:0;margin-top:0px;margin-bottom:0px;\" data-title=\"Shake Shack&#8217;s Recipe for Tech-enhanced Customer Journeys with Dave Harris\" data-description=\"If you&#039;re looking for some high level views on tech in your restaurant, as well as some in-the-weeds tactics, you&#039;ll love this episode.   \r\n\r\n\r\nToday we sit down with Shake Shack&#039;s CIO, Dave Harris. As you can imagine, he had some great insights on tech stacks,\" data-link=\"https:\/\/ovationup.com\/dave-harris-podcast\/\"><h4 class=\"tagline\" style=\"color:#212934;\">Share This Podcast!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fovationup.com%2Fdave-harris-podcast%2F&amp;t=Shake%20Shack%26%238217%3Bs%20Recipe%20for%20Tech-enhanced%20Customer%20Journeys%20with%20Dave%20Harris\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:#fff;background-color:#4184f4;border-color:#4184f4;border-radius:5px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a 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2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:80% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\" style=\"font-size:20px;margin-top:20px;\"><p><em>Give An Ovation is the podcast where we interview restaurant owners, operators, and experts, to get their strategies and tactics so that you can deliver a 5-star guest experience. <strong>Available on all major podcasting sites.<\/strong><\/em><\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/podcasts.apple.com\/us\/podcast\/give-an-ovation\/id1499889344\" target=\"_blank\" 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7.68%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/castro.fm\/podcast\/4b332daa-9a6a-4910-a388-84ef982e0c7e\" target=\"_blank\" aria-label=\"Castro\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/04\/Castro.png\" alt class=\"img-responsive wp-image-3259\"\/><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body 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!important;margin-left : 15.36%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-7{width:25% !important;order : 0;}.fusion-builder-nested-column-7 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-7{width:25% !important;order : 0;}.fusion-builder-nested-column-7 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}<\/style><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:80% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:80% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container font-size-heading nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><div>\n<p>Today we sit down with Shake Shack&#8217;s CIO, Dave Harris. As you can imagine, he had some great insights on tech stacks, the balance between human and tech-centered hospitality, and the potential he sees AI having on the industry.<\/p>\n<p>Today&#8217;s Ovation goes to you, Dave!<\/p>\n<p>Here are some highlights:<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">What&#8217;s the most important aspect of guest experience nowadays? (3:27)<\/h2>\n<p><i><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">&#8220;<\/span><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">I think every single step is important. You know guests have so many options and I think the key is putting guest experience at the heart of what you do, regardless of channel.<\/span><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">&#8220;<\/span><\/i><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">What are some tactics that you&#8217;ve used to improve the guest experience?<span style=\"font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\"> (9:32) <\/span><\/h2>\n<p style=\"--fontsize: 22; line-height: 27px; --minfontsize: 22;\" data-fusion-font=\"true\"><i><span style=\"line-height: 32px;\" data-fusion-font=\"true\">&#8220;<\/span>Well, I&#8217;m a fan of self-service kiosks as an ordering option. That&#8217;s an option. Last year we completed a retrofit program that deployed kiosks across nearly all of our restaurants that didn&#8217;t already have them. They&#8217;re great for the guest, I guess really like using them. They perform great from a business perspective, so I&#8217;m a fan of those.<span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">&#8220;<\/span><\/i><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">Who&#8217;s someone who deserves an Ovation in the restaurant industry? (18:44)<\/h2>\n<p><i>&#8220;My answer is actually entrepreneurs. That&#8217;s the people you should be following. <\/i><\/p>\n<p><i>So I&#8217;ve been really excited that the last few years there&#8217;s been an acceleration of innovation in the restaurant space. It started with generally guest facing and now it&#8217;s operational, and whether it be in the kitchen or in other places as well, so it&#8217;s spread throughout the restaurant and I think those new ideas and that new innovation coming in is really helping improve the technology that&#8217;s available to restaurants to support their business. <\/i><\/p>\n<p><i>And that, for me, is the biggest thing following all of these entrepreneurs creating solutions, and some of them are very specific in the problem they&#8217;re trying to solve. Some of them are creating broader suites of features, whether it be everything to do with staffing in a restaurant or everything to do with operating a kitchen, but all of those solutions are helping technology, improve guest experience and create profitable restaurants, which is important.&#8221;<\/i><\/p>\n<\/div>\n<div><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:80% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:80% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 2px 0 0 0;border-color:#eaeaea;border-style:solid;padding: 4% 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"color:rgba(74,78,87,0.66);margin-bottom:20px;\"><p>For more, <u><a href=\"https:\/\/www.linkedin.com\/in\/daveharriscxo\/\" target=\"_blank\" rel=\"noopener noreferrer\">follow Dave on LinkedIn<\/a><\/u> and follow @ShakeShack everywhere!<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:80% !important;margin-top : 2px;margin-bottom : 0px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 4% !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:80% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eaeaea;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_5_6 5_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"color:rgba(74,78,87,0.66);margin-bottom:20px;\"><p>Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out \u201cGive an Ovation: A Podcast For Restaurants\u201d on <u><a href=\"ovationup.com\/podcast\">ovationup.com\/podcast<\/a><\/u> or your favorite place to listen to podcasts.<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:-15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"font-size:18px;margin-top:10px;margin-right:0px;margin-bottom:-15px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;color:rgba(0,0,0,0.42);--fontSize:18;--minFontSize:18px;line-height:1.3;\">More Episodes<\/h3><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:83.333333333333% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.304%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.304%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:83.333333333333% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 2.304%;margin-left : 2.304%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-5{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":13181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[18,36,17],"tags":[],"class_list":["post-13179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-tips","category-featured","category-podcasts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dave Harris | Tech-enhanced Customer Journeys | Ovation Podcast<\/title>\n<meta name=\"description\" content=\"Today we sit down with Shake Shack&#039;s CIO, Dave Harris. 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