{"id":12975,"date":"2024-01-09T00:00:55","date_gmt":"2024-01-09T06:00:55","guid":{"rendered":"https:\/\/ovationup.com\/laura-dickey-podcast-copy\/"},"modified":"2024-04-30T13:19:59","modified_gmt":"2024-04-30T19:19:59","slug":"eric-knott-podcast","status":"publish","type":"post","link":"https:\/\/ovationup.com\/eric-knott-podcast\/","title":{"rendered":"Revolutionizing the Guest Experience With Eric Knott"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column col-shadow\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 2% 1% 1% 1%;\"><div id=\"buzzsprout-player-14267719\"><\/div><script src=\"https:\/\/www.buzzsprout.com\/887458\/14267719-revolutionizing-the-guest-experience-with-eric-knott.js?container_id=buzzsprout-player-14267719&player=small\" type=\"text\/javascript\" charset=\"utf-8\"><\/script><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:75% !important;margin-top : -15%;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 2% !important;padding-right : 1% !important;margin-right : 2.56%;padding-bottom : 1% !important;padding-left : 1% !important;margin-left : 2.56%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:75% !important;order : 0;margin-top : -15%;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 2.56%;margin-left : 2.56%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;margin-top : -30%;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 2%;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-right : 0px;padding-left : 0px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"font-size:22px;line-height:1.48em;font-family:&quot;Poppins&quot;;font-weight:500;margin-bottom:25px;\"><p style=\"text-align: center;\">Learn how to enhance the guest experience by using feedback with the COO of PDQ.<\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1080\" alt=\"Alex Canter Blog Pic\" title=\"EK Blog\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2024\/01\/EK-Blog.jpg\" class=\"img-responsive wp-image-12977\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2024\/01\/EK-Blog-200x113.jpg 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/01\/EK-Blog-400x225.jpg 400w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/01\/EK-Blog-600x338.jpg 600w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/01\/EK-Blog-800x450.jpg 800w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/01\/EK-Blog-1200x675.jpg 1200w, https:\/\/ovationup.com\/wp-content\/uploads\/2024\/01\/EK-Blog.jpg 1920w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-sharing-box fusion-sharing-box-1 boxed-icons\" style=\"background-color:rgba(255,255,255,0);padding:0;margin-top:0px;margin-bottom:0px;\" data-title=\"Revolutionizing the Guest Experience With Eric Knott\" data-description=\"Learn how to enhance the guest experience by using feedback with the COO of PDQ.   \r\n\r\n\r\nUnlock the secrets behind the fast-food revolution with Eric Knott, COO of PDQ, as we discuss the art of enhancing the guest experience in the bustling restaurant industry. Learn how\" data-link=\"https:\/\/ovationup.com\/eric-knott-podcast\/\"><h4 class=\"tagline\" style=\"color:#212934;\">Share This Podcast!<\/h4><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1 boxed-icons\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fovationup.com%2Feric-knott-podcast%2F&amp;t=Revolutionizing%20the%20Guest%20Experience%20With%20Eric%20Knott\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:#fff;background-color:#4184f4;border-color:#4184f4;border-radius:5px;\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=Revolutionizing%20the%20Guest%20Experience%20With%20Eric%20Knott&amp;url=https%3A%2F%2Fovationup.com%2Feric-knott-podcast%2F\" 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}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:80% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:80% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\" style=\"font-size:20px;margin-top:20px;\"><p><em>Give An Ovation is the podcast where we interview restaurant owners, operators, and experts, to get their strategies and tactics so that you can deliver a 5-star guest experience. <strong>Available on all major podcasting sites.<\/strong><\/em><\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 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fusion_builder_column_inner fusion-builder-nested-column-3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/overcast.fm\/itunes1499889344\/give-an-ovation\" target=\"_blank\" aria-label=\"Overcast\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/04\/Overcast.png\" alt class=\"img-responsive wp-image-3262\"\/><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-3{width:12.5% !important;margin-top : 0px;margin-bottom : 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noreferrer\"><img decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/04\/Castro.png\" alt class=\"img-responsive wp-image-3259\"\/><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-6{width:12.5% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 15.36%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 15.36%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-6{width:25% !important;order : 0;}.fusion-builder-nested-column-6 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-6{width:25% !important;order : 0;}.fusion-builder-nested-column-6 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-7 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/feeds.buzzsprout.com\/887458.rss\" target=\"_blank\" aria-label=\"RSS\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/04\/RSS.png\" alt class=\"img-responsive wp-image-3263\"\/><\/a><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-7{width:12.5% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 15.36%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 15.36%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-7{width:25% !important;order : 0;}.fusion-builder-nested-column-7 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-7{width:25% !important;order : 0;}.fusion-builder-nested-column-7 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}<\/style><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:80% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:80% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container font-size-heading nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><div>\n<p>Unlock the secrets behind the fast-food revolution with Eric Knott, COO of PDQ, as we discuss the art of enhancing the guest experience in the bustling restaurant industry. Learn how PDQ&#8217;s dedication to quality goes beyond mouthwatering meals, delving into the heart of their team dynamics and community engagement. As we examine the ripple effects of business practices on both community and industry, you&#8217;ll grasp how PDQ is setting a new standard for fostering lasting relationships and exceptional service.<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">What is the most important aspect of the guest experience nowadays?<\/h2>\n<p><i>&#8220;When you look at the t<span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\">otal guest experience today versus five\/ten years ago, you could get by with either really good food or really good service. Now, because of inflation and what the restaurant space has had to do from a pricing aspect, you really have to look at the total experience. Not that it wasn&#8217;t important back then, but now it&#8217;s so important. You have to hit not only on the quality of the food and the speed and the accuracy, but then the the personal side in the hospitality.<\/span><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\">&#8220;<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/i><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">What are some tactics you use to improve the guest experience?<\/h2>\n<p><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\">Response time.<\/span><\/span><\/p>\n<p><i><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\">&#8220;W<\/span><\/span><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\">e have a 24-hour rule. You leave a comment, you leave a message, anything that comes in within 24 hours, you&#8217;re getting contacted back by somebody on our team and most likely it will be the operator of that local store. That way, next time we invite you in, you can say hello to them. My quick answer would be response time. You have to be able to get to that guest and make them feel important very quickly.<\/span><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); letter-spacing: var(--body_typography-letter-spacing);\">&#8220;<\/span><\/span><\/i><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 22; line-height: 1.5; --minfontsize: 22;\" data-fontsize=\"22\" data-lineheight=\"33px\">Who in the restaurant industry deserves an ovation?<\/h2>\n<p>Dave&#8217;s Hot Chicken<\/p>\n<p><i>&#8220;Not only are they growing very quickly, but as far as just wanting to get that guest information getting back to them, they do a great job.&#8221;<\/i><\/p>\n<p>Avocadria, New York City<\/p>\n<\/div>\n<div><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:80% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:80% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 2px 0 0 0;border-color:#eaeaea;border-style:solid;padding: 4% 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"color:rgba(74,78,87,0.66);margin-bottom:20px;\"><p><span style=\"font-family: var(--body_typography-font-family);\"><span style=\"font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\">For more check out @EatPDQ on any social media platform!<u><\/u><\/span><\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:80% !important;margin-top : 2px;margin-bottom : 0px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 4% !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:80% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 2.4%;margin-left : 2.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eaeaea;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_5_6 5_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"color:rgba(74,78,87,0.66);margin-bottom:20px;\"><p>Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out \u201cGive an Ovation: A Podcast For Restaurants\u201d on <u><a href=\"ovationup.com\/podcast\">ovationup.com\/podcast<\/a><\/u> or your favorite place to listen to podcasts.<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:-15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"font-size:18px;margin-top:10px;margin-right:0px;margin-bottom:-15px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;color:rgba(0,0,0,0.42);--fontSize:18;--minFontSize:18px;line-height:1.3;\">More Episodes<\/h3><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:83.333333333333% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.304%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.304%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:83.333333333333% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 2.304%;margin-left : 2.304%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-5{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":12977,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[18,36,17],"tags":[],"class_list":["post-12975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-tips","category-featured","category-podcasts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Eric Knott | Revolutionizing the Guest Experience | Ovation Podcast<\/title>\n<meta name=\"description\" content=\"Unlock the secrets behind the fast-food revolution with Eric Knott, COO of PDQ, as we discuss the art of enhancing the guest experience in the bustling restaurant industry. Learn how PDQ&#039;s dedication to quality goes beyond mouthwatering meals, delving into the heart of their team dynamics and community engagement. As we examine the ripple effects of business practices on both community and industry, you&#039;ll grasp how PDQ is setting a new standard for fostering lasting relationships and exceptional service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ovationup.com\/eric-knott-podcast\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Revolutionizing the Guest Experience With Eric Knott\" \/>\n<meta property=\"og:description\" content=\"Unlock the secrets behind the fast-food revolution with Eric Knott, COO of PDQ, as we discuss the art of enhancing the guest experience in the bustling restaurant industry. 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