{"id":12823,"date":"2023-12-01T18:49:21","date_gmt":"2023-12-02T00:49:21","guid":{"rendered":"https:\/\/ovationup.com\/case-study\/bareburger-copy\/"},"modified":"2026-01-21T18:25:56","modified_gmt":"2026-01-22T00:25:56","slug":"friendlys","status":"publish","type":"page","link":"https:\/\/ovationup.com\/case-study\/friendlys\/","title":{"rendered":"Friendly&#8217;s Case Study"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/ovationup.com\/wp-content\/uploads\/2021\/03\/bk-ebook.jpg&quot;);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ffffff;padding: 2% 2% 2% 2%;\"><div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/890498237?badge=0&autopause=0&quality_selector=1&player_id=0&app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Carissa De Santis | Ovation Testimonial\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:45% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 2% !important;padding-right : 2% !important;margin-right : 4.2666666666667%;padding-bottom : 2% !important;padding-left : 2% !important;margin-left : 4.2666666666667%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:45% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 4.2666666666667%;margin-left : 4.2666666666667%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"font-size:22PX;letter-spacing:1px;color:#e2e2e2;\"><p><strong>CASE STUDY<\/strong><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:-10px!important; margin-right:0px!important;margin-bottom:0px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:-20px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:36px;margin-top:-10px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;color:#ffffff;--fontSize:36;line-height:1.2;\"><span style=\"color: var(--awb-custom_color_3);\">Friendly&#8217;s<\/span> switched from long surveys and increased guest feedback by 24X, while managing it in a fraction of the time.<\/h2><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:50% !important;margin-top : 30px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:50% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;margin-top : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 9%;margin-top : 0px;padding-right : 0px;padding-bottom : 7%;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 50px;padding-bottom : 25px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_5_6 5_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-4\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-3 col-md-3 col-sm-3\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid rgba(226,226,226,0);\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#000000;font-size:55px;line-height:normal;\"><span class=\"display-counter\" data-value=\"24X\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">X<\/span><\/div><div class=\"counter-box-content\" style=\"color:#4a4e57;font-size:17px;\">More Surveys Taken<\/div><\/div><\/div><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-3 col-md-3 col-sm-3\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid rgba(226,226,226,0);\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#000000;font-size:55px;line-height:normal;\"><span class=\"display-counter\" data-value=\"5X\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">X<\/span><\/div><div class=\"counter-box-content\" style=\"color:#4a4e57;font-size:17px;\">More Long Surveys Taken<\/div><\/div><\/div><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-3 col-md-3 col-sm-3\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid rgba(226,226,226,0);\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#000000;font-size:55px;line-height:normal;\"><span class=\"display-counter\" data-value=\"1.1\" data-direction=\"up\" data-decimals=\"1\">0<\/span><\/div><div class=\"counter-box-content\" style=\"color:#4a4e57;font-size:17px;\">Increase in Online Rating<\/div><\/div><\/div><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-3 col-md-3 col-sm-3\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid rgba(226,226,226,0);\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#000000;font-size:55px;line-height:normal;\"><span class=\"display-counter\" data-value=\"3500\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">+<\/span><\/div><div class=\"counter-box-content\" style=\"color:#4a4e57;font-size:17px;\">Saved Guests<\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:83.333333333333% !important;margin-top : -5%;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.304%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.304%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:83.333333333333% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 2.304%;margin-left : 2.304%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_5 2_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"max-width:275px;\"><img decoding=\"async\" width=\"300\" height=\"400\" title=\"An offering from Friendly&#8217;s.\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2023\/12\/Friendlys-food.jpeg\" alt class=\"img-responsive wp-image-12835\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2023\/12\/Friendlys-food-200x267.jpeg 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2023\/12\/Friendlys-food.jpeg 300w\" sizes=\"(max-width: 640px) 100vw, 300px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:40% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 4.8%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 4.8%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:40% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 4.8%;margin-left : 4.8%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:36px;margin-top:10px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:36;line-height:1.2;\">The Problem<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"font-size:18px;\"><p>Carissa De Santis, CTO of Brix Holdings, saw two issues with the feedback system at <u><a href=\"https:\/\/www.friendlysrestaurants.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Friendly&#8217;s<\/a><\/u>, a prominent diner brand among Brix&#8217;s portfolio with over 100 locations.<\/p>\n<p>1) <b>She wasn&#8217;t getting enough data.<\/b> Each location was only receiving a few surveys a month, and in her words, &#8220;What are you supposed to do with that?&#8221;<\/p>\n<p>2) <b>She wasn&#8217;t getting the right data.<\/b> The surveys were too long and cumbersome, meaning the only guests taking surveys were those who were upset, or those who <i>really<\/i> wanted a freebie.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:50% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #f9f9fb;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_5_6 5_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-testimonials clean fusion-testimonials-1\" data-random=\"0\" data-speed=\"4000\"><style type=\"text\/css\">#fusion-testimonials-1 a{border-color:#4a4e57;}#fusion-testimonials-1 a:hover, #fusion-testimonials-1 .activeSlide{background-color: #4a4e57;}.fusion-testimonials.clean.fusion-testimonials-1 .author:after{border-top-color:#f9f9fb !important;}<\/style><div class=\"reviews\"><div class=\"review active-testimonial avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2023\/12\/Carissa-headshot-read.jpeg\" width=\"200\" height=\"222\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\" \/><\/div><blockquote class=\"testimonials-shortcode-blockquote\"><q style=\"background-color:#f9f9fb;color:#4a4e57;\" class=\"fusion-clearfix\">\n<p style=\"text-align: center; margin-top: -10px;\"><span style=\"font-size: 23px;\">&#8220;We&#8217;re getting 24x more feedback than we were with our old survey system. But in actuality, we&#8217;re spending less time handling that feedback and reaching back out to the guests than we were previously. Amazing, right?&#8221;<\/span><\/p>\n<\/q><\/blockquote><div class=\"author\" style=\"color:#4a4e57;\"><span class=\"company-name\"><strong>Carissa De Santis<\/strong>, <span>CTO, BRIX Holdings (Friendly's)<\/span><\/span><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:83.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.304%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.304%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:83.333333333333% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 2.304%;margin-left : 2.304%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 4%;margin-top : 0px;padding-right : 0px;padding-bottom : 4%;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:36px;margin-top:10px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:36;line-height:1.2;\">Frictionless Surveys Led To 24X More Feedback<\/h2><\/div><div class=\"fusion-text fusion-text-3\" style=\"font-size:18px;\"><p>Friendly&#8217;s started using Ovation&#8217;s <b>short, 2-question, SMS-based surveys. <\/b>These were quick and easy to take, simply asking, &#8220;How was your experience?&#8221;<\/p>\n<p>Thanks to <b>QR codes<\/b> conveniently placed in the restaurant, and an <b>integration with their online ordering tool<\/b>, surveys become so accessible that the average guest started taking them.<\/p>\n<p><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing); font-weight: var(--body_typography-font-weight);\">Friendly&#8217;s went from <\/span><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\"><b>receiving 400 surveys a month to 9600<\/b><\/span><span style=\"color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing); font-weight: var(--body_typography-font-weight);\">, but somewhat surprisingly, the time it took her team to manage their feedback didn&#8217;t go up&#8230; it went down. <\/span><\/p>\n<p>&#8220;<b>Responding is just so convenient<\/b>&#8230; it takes us less time to resolve any issues now than with the platform we had before.&#8221;<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:50% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"360\" height=\"450\" title=\"Carissa Solution 1 graphic\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2023\/12\/Carissa-Solution-1-graphic-1.png\" alt class=\"img-responsive wp-image-12847\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2023\/12\/Carissa-Solution-1-graphic-1-200x250.png 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2023\/12\/Carissa-Solution-1-graphic-1.png 360w\" sizes=\"(max-width: 640px) 100vw, 360px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:50% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-5{ padding-top : 3%;margin-top : 0px;padding-right : 0px;padding-bottom : 1%;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-small-visibility\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"max-width:425px;\"><img decoding=\"async\" width=\"1500\" height=\"1120\" title=\"Get precise with more questions\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions.jpg\" alt class=\"img-responsive wp-image-6141\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-200x149.jpg 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-400x299.jpg 400w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-600x448.jpg 600w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-800x597.jpg 800w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-1200x896.jpg 1200w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions.jpg 1500w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-8{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-8 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-8{width:50% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-8{width:100% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:36px;margin-top:10px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:36;line-height:1.2;\">Custom Questions Led To 5x More Long Surveys<\/h2><\/div><div class=\"fusion-text fusion-text-4\" style=\"font-size:18px;\"><p>Friendly&#8217;s sent custom surveys to guests who had filled out the initial survey 24 hours later.<\/p>\n<p>Carissa found that guests were much more open to answering more questions when they had already taken the 2-question survey, and so she started getting info on specific things she cared about, like testing the idea of removing entrees. <b>&#8220;It blew our minds.&#8221;<\/b><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none fusion-no-medium-visibility fusion-no-large-visibility\" style=\"max-width:425px;\"><img decoding=\"async\" width=\"1500\" height=\"1120\" title=\"Get precise with more questions\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions.jpg\" alt class=\"img-responsive wp-image-6141\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-200x149.jpg 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-400x299.jpg 400w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-600x448.jpg 600w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-800x597.jpg 800w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions-1200x896.jpg 1200w, https:\/\/ovationup.com\/wp-content\/uploads\/2021\/10\/cq-questions.jpg 1500w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-9{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-9 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-9{width:50% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-9{width:100% !important;order : 1;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-6{ padding-top : 3%;margin-top : 0px;padding-right : 0px;padding-bottom : 1%;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 36px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:10px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-5{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:36px;margin-top:10px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:36;line-height:1.2;\">1-1 Communication Led To 3500+ Saved Guests<\/h2><\/div><div class=\"fusion-text fusion-text-5\" style=\"font-size:18px;\"><p>Using the Ovation Winback tool, Carissa and the team were able to thank happy guests and <b>resolve issues with unhappy guests.<\/b><\/p>\n<p>She found that simply connecting with guests and helping them feel heard dramatically increased retention, as <b>Friendly&#8217;s has brought back over 3500 guests who otherwise wouldn&#8217;t have come back. <\/b><\/p>\n<p>In the end, because of their commitment to using feedback to improve the guest experience, Friendly&#8217;s became even Friendlier.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-10{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-10 > .fusion-column-wrapper {padding-top : 36px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-10{width:50% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-10{width:100% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\" style=\"max-width:375px;\"><img decoding=\"async\" width=\"1800\" height=\"2004\" alt=\"An example of a real-time conversation between a manager and guest using Ovation.\" title=\"Step 3\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2023\/09\/Step-5-new.png\" class=\"img-responsive wp-image-11858\" srcset=\"https:\/\/ovationup.com\/wp-content\/uploads\/2023\/09\/Step-5-new-200x223.png 200w, https:\/\/ovationup.com\/wp-content\/uploads\/2023\/09\/Step-5-new-400x445.png 400w, https:\/\/ovationup.com\/wp-content\/uploads\/2023\/09\/Step-5-new-600x668.png 600w, https:\/\/ovationup.com\/wp-content\/uploads\/2023\/09\/Step-5-new-800x891.png 800w, https:\/\/ovationup.com\/wp-content\/uploads\/2023\/09\/Step-5-new-1200x1336.png 1200w, https:\/\/ovationup.com\/wp-content\/uploads\/2023\/09\/Step-5-new.png 1800w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-11{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-11{width:50% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-11{width:100% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-7{ padding-top : 3%;margin-top : 0px;padding-right : 0px;padding-bottom : 1%;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #f9f9fb;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_5_6 5_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-testimonials clean fusion-testimonials-2\" data-random=\"0\" data-speed=\"4000\"><style type=\"text\/css\">#fusion-testimonials-2 a{border-color:#4a4e57;}#fusion-testimonials-2 a:hover, #fusion-testimonials-2 .activeSlide{background-color: #4a4e57;}.fusion-testimonials.clean.fusion-testimonials-2 .author:after{border-top-color:#f9f9fb !important;}<\/style><div class=\"reviews\"><div class=\"review active-testimonial avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/ovationup.com\/wp-content\/uploads\/2023\/12\/Carissa-headshot-read.jpeg\" width=\"200\" height=\"222\" style=\"-webkit-border-radius:50%;-moz-border-radius:50%;border-radius:50%;\" \/><\/div><blockquote class=\"testimonials-shortcode-blockquote\"><q style=\"background-color:#f9f9fb;color:#4a4e57;\" class=\"fusion-clearfix\">\n<p style=\"text-align: center; margin-top: -10px;\"><span style=\"font-size: 23px;\">&#8220;Our franchise owners and managers have been blown away by how easy it is.&#8221;<\/span><\/p>\n<\/q><\/blockquote><div class=\"author\" style=\"color:#4a4e57;\"><span class=\"company-name\"><strong>Carissa De Santis<\/strong>, <span>CTO, BRIX Holdings (Friendly's)<\/span><\/span><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-12{width:83.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-12 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.304%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.304%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-12{width:83.333333333333% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 2.304%;margin-left : 2.304%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-12{width:100% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-8{ padding-top : 4%;margin-top : 0px;padding-right : 0px;padding-bottom : 4%;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility fusion-no-medium-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 2px 0px 0px 0px;border-color:#f2f2f2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_6 1_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-angle-left fas circle-no\" style=\"font-size:25px;margin-top:20px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: #000000;}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: #0e6ace;}i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ align-self:center;}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-13{width:16.666666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-13 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 11.52%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 11.52%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-13{width:16.666666666667% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 11.52%;margin-left : 11.52%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-13{width:100% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 1px 0 0;border-color:#efefef;border-style:solid;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-6{margin-top:20px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-6{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"font-size:20px;margin-top:20px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:20;--minFontSize:20px;line-height:1.3;\"><a href=\"https:\/\/ovationup.com\/case-study\/earthbar\/\"><strong>Earthbar Case Study<\/strong><\/a><\/h3><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-14{width:25% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-14 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-14{width:25% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-14{width:100% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 1px;border-color:#efefef;border-style:solid;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-7{margin-top:20px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-7{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"font-size:20px;margin-top:20px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:20;--minFontSize:20px;line-height:1.3;\"><a href=\"https:\/\/ovationup.com\/case-study\/bareburger\/\"><strong>Bareburger Case Study<\/strong><\/a><\/h3><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-15{width:25% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-15 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-15{width:25% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-15{width:100% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_6 1_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-angle-right fas circle-no\" style=\"font-size:25px;margin-top:20px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ color: #000000;}i.fb-icon-element.fontawesome-icon.fb-icon-element-2:hover { color: #0e6ace;}i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ align-self:center;}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-16{width:16.666666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-16 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 11.52%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 11.52%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-16{width:16.666666666667% !important;order : 0;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 11.52%;margin-left : 11.52%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-16{width:100% !important;order : 0;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-9{ padding-top : 15px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-large-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 2px 0px 0px 0px;border-color:#f2f2f2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 1px 0 0;border-color:#efefef;border-style:solid;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-8{margin-top:20px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-8{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"font-size:20px;margin-top:20px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:20;--minFontSize:20px;line-height:1.3;\"><a href=\"https:\/\/ovationup.com\/case-study\/earthbar\/\"><strong>Earthbar Case Study<\/strong><\/a><\/h3><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-17{width:25% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-17 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-17{width:25% !important;order : 0;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-17{width:50% !important;order : 0;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 1px;border-color:#efefef;border-style:solid;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-9{margin-top:20px!important; margin-right:0px!important;margin-bottom:20px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-9{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"font-size:20px;margin-top:20px;margin-right:0px;margin-bottom:20px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:20;--minFontSize:20px;line-height:1.3;\"><a href=\"https:\/\/ovationup.com\/case-study\/bareburger\/\"><strong>Bareburger Case Study<\/strong><\/a><\/h3><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-18{width:25% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-18 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-18{width:25% !important;order : 0;}.fusion-builder-column-18 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-18{width:50% !important;order : 0;}.fusion-builder-column-18 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-10{ padding-top : 15px;margin-top : 0px;padding-right : 5px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 5px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #316fc9;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_4_5 4_5 fusion-flex-column fusion-animated\" data-animationType=\"fadeInRight\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-10{margin-top:10px!important; margin-right:0px!important;margin-bottom:25px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-10{margin-top:-10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:60px;margin-top:10px;margin-right:0px;margin-bottom:25px;margin-left:0px;\"><h2 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-weight:700;margin:0;font-size:1em;color:#ffffff;--fontSize:60;line-height:1.4;\">Want to follow Friendly&#8217;s lead?<\/h2><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"md-text-align-right\" style=\"text-align:center;\"><style>.fusion-button.button-1 .fusion-button-text{color:var(--awb-color1);text-transform:none;}.fusion-button.button-1 i{color:var(--awb-color1);}.fusion-button.button-1{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:4px 4px 4px 4px;background:#1d87fa;}.fusion-button.button-1:hover .fusion-button-text,.fusion-button.button-1:hover i,.fusion-button.button-1:focus 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