At Ovation, we believe the best guest experiences come when feedback, operations, and reputation work together. With our Fall 2025 Release, we’re closing the loop on guest experience by adding Reputation Management to the Ovation platform—bringing reviews, listings, and social into one unified ecosystem.

Operators can now take control of their online presence, save time, and act faster on guest feedback—all from the same place they already use to recover guests and improve operations. Let’s take a look:

The new Reviews experience allows operators to easily manage and respond to reviews across multiple platforms—without logging into each one individually.

Now you can:

• Aggregate reviews and measure performance across Google, Yelp, Facebook, and more.
• Respond directly from Ovation, using AI-suggested responses or your own custom templates.
• Filter and sort by platform, rating, or response status.

   

By simplifying the review process, Ovation helps operators strengthen guest relationships and build a consistent brand voice—at scale.

Ovation’s new Listings Management feature centralizes your restaurant information across 50+ directories.

Restaurant teams can now:

• Edit hours and other details for each location in one place.
• Sync updates instantly across Google, Facebook, and over 50 other directories.
• Get AI-powered SEO recommendations to increase discoverability.
• Monitor listing health with at-a-glance performance summaries.

No more scattered logins or inconsistent data—just accurate, up-to-date information that drives guests to your doors.

Restaurants can now manage social media directly within Ovation.

Teams can:

• Create and schedule social posts across multiple platforms.
• View a full content calendar to plan campaigns and seasonal promos.
• Publish and track posts without switching tools or juggling multiple logins.

With social built into Ovation, you can keep your guest engagement and brand storytelling connected to your feedback and recovery strategy—all under one roof.

The Fall Release also introduces new tools to uncover operational insights and measure success:

• Guest Recovery Report and an improved Heatmap to quickly identify opportunities and trends.
• New Survey Volume report gives a more in-depth view at your performance over time.
• Custom saved views for personalized dashboards and workflows.
• Survey GeoLocation, automatically capturing where guests leave feedback to improve data accuracy.
• Browser verification (guest fingerprinting) to ensure survey integrity.
• New integrations with Bikky, PAR, and Oracle Simphony POS for deeper reporting and unified data.

Want more details on this product release? We’ll go over everything at our Fall 2025 Release Webinar!

Register here:

https://ovationup.zoom.us/webinar/register/7117603635903/WN_DtopFXOmSym5hZmqutXpnw

Salt Lake City, UT – Sep 23, 2025 – Swig, The Home of the Original Dirty Soda™, with over 100 locations nationwide, announced today its partnership with Ovation, the leading guest experience and operations platform for multi-unit restaurants.

Swig’s iconic drinks and treats have fueled rapid growth, and now the brand is doubling down on guest experience. Through Ovation’s Crisp integration, Swig is gathering over 500 surveys per month per location—an unprecedented volume of real-time guest feedback that empowers teams to act fast. Beyond initial feedback, Swig is saving thousands of unhappy customers per month using Ovation’s real-time chat channels between managers and guests.

“Swig has always been about brightening your day with our drive-thru experience,” said Chase Wardrop, COO. “With Ovation, we’re hearing directly from thousands of guests every day, recovering concerns in real time, and ensuring our operations keep up with our growth. The fact that our average online rating has already increased by 0.1 in just a few months shows how much of an impact this partnership is making.”

By partnering with Ovation, Swig is able to:

• Capture feedback from guests seamlessly through its Crisp integration.
• Recover guests in real time through automated communication tools.
• Turn feedback into action to continuously improve operations.
• Boost online reviews and reputation across digital platforms.

“We’re thrilled to partner with Swig, a brand that is rewriting the rules of the beverage category and one that I personally love,” said Zack Oates, CEO of Ovation. “The amount of feedback Swig collects is extraordinary, and they’re proving that when you listen and act quickly, you win guests for life. Also, try the Raspberry Dream–it changed my life.”

About Swig
Founded in 2010 in St. George, Utah, Swig, The Home of the Original Dirty Soda™, offering customized sodas, refreshers, energy drinks, cookies, and more. With 100+ drive-thru locations across the U.S. and rapid expansion ahead, Swig has built a loyal following by delivering crave-worthy experiences with speed, fun, and connection.

About Ovation

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Swig, Dave’s Hot Chicken, and MOOYAH, use Ovation to collect more feedback, recover guests through real-time communication, boost online reputations, and improve operations with AI-driven insights. Discover how Ovation can transform your restaurant’s guest experience at ovationup.com.

Sometimes you want to know how your guest experience stacks up against the competition—or at least restaurants similar to yours. Now you can compare your guest experience with up to five competitors at each location right inside Ovation with Competitive Pulse.

Choose your competitors, and Ovation will use AI to classify their reviews into 34 restaurant-specific categories. You’ll be able to compare strengths and weaknesses across categories using public Google review data (with more platforms coming soon), based on the previous 90 days of reviews.

Use Cases

• Pinpoint where to improve by comparing guest sentiment across 34 categories against up to five competitors per location
• Equip regional leaders with benchmarks to guide coaching, accountability, and local strategy
• Spot and showcase your strengths to reinforce what sets your brand apart

FAQ’s

1. How quickly will I get the data once I’ve put in my competitors?

On average you’ll see the results within a few minutes. For enterprise brands with a significant amount of locations, it could take up to 24 hours.

2. How often can I change the competitors I’m analyzing?

As often as you’d like!

In addition to competitive benchmarking, we’ve made responses to public reviews by your team visible within the platform. This should make it easier for teams to stay coordinated in their guest recovery efforts.

We’ve added new tools to make managing users faster and more scalable, whether you’re overseeing a few stores or a few hundred.

• API User Management: Easily create, edit, and remove users via API
• Bulk User Invites: Admins can now invite and manage users in bulk directly in the Ovation platform
• Single Sign-On (SSO): Users can now log in with Google or Microsoft credentials for a smoother, more secure sign-in experience.

Ovation now integrates with Crisp, a feature-rich POS system optimized for high-volume QSR and drive-thru brands. Now, approximately 30 minutes after ordering, guests who have connected their information through Crisp will receive a text prompting them to take an Ovation survey.

Want more details on this product release? We’ll go over everything at our Summer 2025 Release Webinar!

Register here:

https://ovationup.zoom.us/webinar/register/8917470723909/WN_K7uaGiDHRem0QPgQR7bKjg

Long-form Surveys

Call-to-Text Revenue Report

Integrations

Dig deeper into your guest experience.

FAQ’s

1. Does this replace the Custom Questions feature?

Yes. Anything you could do in Custom Questions is possible with Long-form Surveys, along with much more.

2. Will Ovation still use the 2-question survey they’re known for?

Absolutely. The 2-question survey remains our default for quick feedback, while Long-form Surveys provide a deeper dive when needed.

Long-form Surveys is available for Ovation customers today!

For customers: email support@ovationup.com to get set up.

For everyone: 📅 Learn more about Long-form Surveys at our upcoming webinar.

With Ovation’s Call-to-Text feature, guests who call your restaurant are automatically prompted to continue the conversation via text—making it easier to handle issues, answer questions, and drive action in real time.

Now, with the Call-to-Text Revenue Report, you can actually see how those conversations turn into revenue.

Why You’ll Love It:

• Automatically attributes revenue to text-based guest interactions

• See how many guests converted and what actions they took

Learn more about Call-to-Text: https://ovationup.com/platform/call-to-text/

We’re making Ovation even more powerful with new integrations that connect your tools.

These integrations are all about helping you do more with less friction—saving time, improving experiences, and turning feedback into action even faster.

Paytronix

Pair loyalty with feedback for smarter marketing.

By capturing in-store and online orders, brands with both solutions enabled will be able to automatically send customized surveys to customers thirty minutes after a transaction.

QU

Talk about a dynamic QUo!

How does it work? Easy: when a guest orders at a restaurant using QU, they’ll get a dynamic QR code on their receipt that takes them to an Ovation survey for that location. This way, the restaurant can tie the guest’s feedback directly to their order, helping them understand the entire customer journey.

Join Amanda Spradlin (VP of Customer Success) and Renee Curtis (Senior Product Manager) as they unveil Ovation’s brand-new Long-form Surveys, Call-to-Text revenue report, integrations, and other parts of our Spring Release.

This webinar will show you how to get precise feedback and uncover the insights that matter most—so you can make smarter, faster decisions across your locations.

You’ll learn:

✔️ What Long-form Surveys are and how to use them

✔️ Real-life use cases from multi-unit restaurants

✔️ Best practices for setup and success

✔️ A look at the Call-to-Text Revenue Report

Orem, UT – April 8, 2025 – Ovation, the leading guest feedback platform for multi-unit restaurants, has announced its 2025 Spring Release, introducing two major product enhancements designed to help restaurants gain deeper insights and drive real revenue: Long-form Surveys and the Call-to-Text Revenue Report.

Ovation has long been known for its signature 2-question survey, delivering unmatched feedback volume and real-time guest recovery. With this release, the platform expands its capabilities to meet the growing demand for deeper data and operational intelligence while staying true to its mission of making feedback fast, frictionless, and actionable.

“This release gives restaurant leaders the tools to understand more and prove more – without sacrificing the speed and simplicity that Ovation is known for,” said Renee Curtis, Senior Product Manager at Ovation.

The new Long-form Surveys feature empowers restaurant teams to go beyond quick impressions and collect targeted, in-depth feedback. Restaurants can now build reusable questions from a centralized bank, choose between automated or static survey types, tailor surveys to specific guest experiences like dine-in, takeout, or delivery, and analyze responses across locations to identify patterns and opportunities. Whether testing new menu items, gathering post-opening feedback, or diving into operational improvements, Long-form Surveys unlock a more detailed view of the guest experience.

Also included in the release is the Call-to-Text Revenue Report, which tracks revenue generated from guest interactions through Ovation’s Call-to-Text feature – a customizable phone tree that immediately texts callers with requested info, while collecting feedback and seamlessly integrating with Ovation.

As part of the 2025 Spring Release, Ovation has unveiled powerful new integrations – Paytronix and QU – designed to help restaurants unlock even more value from their guest feedback. The Paytronix integration enables surveys to be sent directly to guests who use their loyalty accounts when ordering. Meanwhile, QU’s POS integration prints dynamic QR codes on receipts, seamlessly linking order details with guest feedback for richer, more actionable insights.

Ovation also continues to expand its customer base with some of the most exciting restaurant brands in the country now on the platform, including Newk’s Eatery, P. Terry’s Burger Stand, and Houston TX Hot Chicken. These brands join thousands of others using Ovation to streamline feedback, recover guests, and improve operations at scale.

To learn more about the 2025 Spring Release, visit www.ovationup.com/spring-2025-release.

About Ovation

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave’s Hot Chicken, MOOYAH, and Friendly’s, are using Ovation to get more feedback through frictionless surveys, recover guests through real-time communication, boost their online reputations, and improve through AI-driven insights. Discover how Ovation can transform your restaurant’s guest experience at ovationup.com.

Ovation is Now SOC 2 Certified: Strengthening Our Commitment to Security

At Ovation, trust is at the core of everything we do. From helping restaurants enhance their guest experience to ensuring data security and compliance, we take our responsibility to our customers seriously. That’s why we’re thrilled to announce that Ovation is now SOC 2 certified!

What Does SOC 2 Certification Mean?

SOC 2 (System and Organization Controls 2) is a rigorous compliance standard for managing customer data, developed by the American Institute of Certified Public Accountants (AICPA). Achieving this certification means that Ovation has met strict criteria for security, availability, processing integrity, confidentiality, and privacy—ensuring that our platform operates with the highest levels of protection and reliability.

Why This Matters for Restaurants

Restaurants rely on Ovation to collect and analyze guest feedback, recover unhappy customers, and boost online reputation—all in real-time. With SOC 2 certification, our customers can have even greater confidence that their data is protected with industry-leading security protocols. This means:

• Enhanced Data Security – Your guest feedback and operational data are safeguarded against unauthorized access and threats.
• Reliability & Availability – Our platform is designed to provide uninterrupted service so you can focus on delivering great guest experiences.
• Compliance & Peace of Mind – Many restaurant brands have strict security requirements, and SOC 2 compliance ensures that Ovation meets the highest standards.

Our Ongoing Commitment to Security

Earning SOC 2 certification is just one step in our ongoing efforts to prioritize security and compliance. We will continue investing in technology, processes, and policies to ensure that Ovation remains a trusted partner for restaurants of all sizes.

If you have any questions about our security practices or how this certification benefits your restaurant, feel free to reach out to our team. At Ovation, we’re not just about making guest feedback easy—we’re making it secure, too.

Let’s keep improving guest experiences together!

Want to see Ovation in action? Book a demo today to learn how we help restaurants thrive.